Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
107
Call Centres
0
Catering & Hospitality
105
Construction, Property
130
Customer services
73
Defence/Armed Forces
55
Education
2
Electronics
80
Engineering, Manufacturing 110
Graduate, Trainees
66
Healthcare & Nursing
74
Human resources
62
IT & Internet
436
Legal
65
Management consultancy 57
Marketing, Advertising, PR 83
Media, Creative
7
Non-profit, Charities
1
Public sector & Services
11
Recruitment sales
79
Retail, Wholesale
80
Restaurant & Food Service 7
Sales
139
Science
11
Secretarial, Administration 17
Security
0
Senior appointments
12
Telecommunications
3
Transport, Logistics
5
Travel, Leisure, Tourism
15
Other
64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 231 |
| Post:ASB Customer Service Agent - Night Shift
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Glasgow
|
| The announcement text: |
Job: Anti Social Behaviour Customer Service Agent (Back Shift)
Location: Georgie Road, Edinburgh
Salary: Ј9,00 p*h
Hours of work: 8pm - 8am - 7 days on a rotational basis
Start Date: 21st July 2005 (Training will be 4 days: 9am - 5pm)
PURPOSE OF JOB
To provide a range of front-line ervices for members of the public (customers). (N.B.It is expected that a fully trained Customer Services Agent will be able to effectively deal with the front-line activities associated with five or more services)
MAJOR TASKS*JOB ACTIVITIES
Establish an Effective Foundation for Service Delivery
Understand customer rights, entitlements, needs and expectations, and how they apply to the services provided.
As appropriate, comprehend and apply Health and Safety, Data Protection, Equal Opportunities, Disability Discrimination, and other legislative and regulatory directions and procedures to the services that are delivered to customers.
Have an appropriate understanding of the ctions relevant to the customer service role undertaken, and any contractual agreements that may apply to them.
Operate systems, procedures and guidelines applicable to services provided. Includes, collate and maintain accurate records, liaise with other front office and back office staff to clarify issues, and process credit and debit card payments.
Comprehend operational targets relevant to the post, personal role in ensuring they are achieved, and the implications to the Client if they are not met.
Communicate in a clear, polite and confident manner whilst ensuring that all relevant codes of practice and ethical standards are maintained.
Give Customers a Positive Impression of Themselves and the Client
Ensure standards of personal appearance and behaviour, and the operational environment are maintained.
Apply Client standards* guidelines for recognising customer needs and expectations, and responding positively to them.
Utilise established rules and procedures for communicating with customers. Includes, recognise when customers are confused or angry and take appropriate action.
PROFILE
Call centre*contact centre experience
Excellent telephone skills
Good customer service skills
Hard working (our contact centre takes a high volume of calls)
|
| Contact information |
| Employer: |
|
| Email: |
103@birminghamcareer.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-04-01 01:25:02
|
| |
|
|
